❓ Frequently Asked Questions
Answers to all your questions about 9wkts
Whatever questions you have about bonuses, withdrawals, VIP cashback, and responsible gaming — you will find all the answers here.
Many new and experienced players who come to play at 9wkts have various questions — how to claim a bonus, what the withdrawal rules are, how VIP benefits work, or where to get help if something goes wrong. On this page we have provided direct and detailed answers to all those frequently asked questions, so you can enjoy your favourite games without any hassle. If you cannot find an answer, contact our 24/7 live chat support.
Limits & Controls
No, 9wkts is only for players aged 21 and above. You must be at least 21 years old before creating an account or playing any game on the platform. We verify age during registration. Any attempt by a minor to create an account is strictly prohibited and will be closed immediately upon detection. We enforce this age limit strictly to ensure responsible gaming.
9wkts offers a cooling-off option that lets you temporarily suspend your account for a set period of time. If you feel you need a break, contact our support team via live chat or email. They will make the necessary arrangements according to your preference. You can decide the length of the break yourself.
If you feel you no longer want to play and need a long-term break or a permanent closure, you can request self-exclusion. Email us at [email protected] or let us know via live chat. Our team will quickly arrange to close your account and ensure that a new account cannot be opened at the same address in the future.
Some common warning signs are: being unable to stop even after losing more than your budget, repeatedly betting to recover losses, hiding your gaming from family or friends, losing focus at work or in daily tasks, and feeling restless when you cannot play. If you notice these signs, contact us right away or seek professional help.
Yes, as part of responsible gaming at 9wkts you can set your own deposit limit. This means you will not be able to deposit more than the limit you set, which protects you from overspending. Contact the support team to set or change your limit. Keep in mind that lowering a limit takes effect immediately, but increasing it may require a waiting period.
9wkts's support team is available 24/7 via live chat and email ([email protected]) in both Bengali and English. You can also talk to a family member or someone you trust about gaming addiction, and seek advice from a mental health professional. You will find more detailed information on our responsible gaming page.
VIP & Cashback
In the 9wkts VIP program, a fixed percentage of your total bets each week is returned to you as cashback. Once the weekly calculation is complete, cashback is automatically added to your account. This is recognition of your betting activity regardless of whether you win or lose — if you play regularly, you will get something back every week.
9wkts has three VIP tiers. The Bronze tier offers up to 0.3% cashback per week. At the Silver tier this benefit increases to up to 0.5%. At the top Gold tier you can receive up to 0.8% weekly cashback. The more active you are, the more cashback you earn.
To get promoted in the VIP program you need to play regularly and consistently. The more active your betting activity, the faster you create the opportunity to move up a tier. From Bronze to Silver and from Silver to Gold — each step comes with better cashback and special benefits. The support team can let you know your current standing.
In addition to cashback, VIP members may receive priority support and early access to special offers and promotions. Gold tier members are considered for more personalised service and special rewards. All benefits vary by tier, and the more you play, the more benefits you will gradually unlock.
Bonuses & Offers
Yes, if you want to cancel a bonus after accepting it, contact the support team. However, keep in mind that cancelling a bonus will also void any winnings earned from that bonus. Your original deposited funds will remain untouched after the bonus is cancelled and can be withdrawn under the standard rules.
A 120% welcome bonus is available on your first deposit after opening a new account, up to a maximum of ৳5,000. For example: depositing ৳1,000 adds ৳1,200 in bonus, giving a total balance of ৳2,200. And if you deposit ৳10,000 or more you will receive the maximum ৳5,000 bonus, for a total balance of ৳15,000. The bonus activates with a minimum deposit of ৳100 via bKash, Nagad, or Rocket.
Slot games, fishing games, and most casino games are generally included in the wagering calculation. However, certain specific games or table games may not count in full. Check the terms and conditions page or ask via live chat for details. Remember that wagering is calculated only on the bonus amount — for example, for a ৳1,200 bonus you would need to place ৳30,000 in bets (at a 25× rate).
No, the welcome bonus is available to each player only once — on their first deposit. If the same person attempts to claim the bonus by opening multiple accounts, all accounts may be closed and deposited funds may be forfeited. 9wkts strictly follows this policy to ensure fair and rule-based play.
The wagering calculation is based only on the bonus amount — not on the total balance (deposit + bonus). As an example: if you receive a ৳1,200 bonus on a ৳1,000 deposit, you need to wager 25 × ৳1,200 = ৳30,000 before you can withdraw bonus winnings. This is relatively straightforward because the requirement applies only to the bonus.
How to Withdraw
At 9wkts, withdrawals are generally processed within one hour of the request. This timeframe applies when account verification is complete and all conditions are met. Occasionally additional verification may cause a slight delay, but in that case you will be notified by support.
The wagering requirement must be met before withdrawing bonus winnings. This means you must place bets equal to 25 times the bonus amount. For example: for a ৳1,200 bonus, you need to wager ৳30,000 to become eligible to withdraw bonus winnings. The bonus portion cannot be withdrawn before the wagering requirement is met, but your own deposited funds can be withdrawn at any time.
Yes, for security purposes 9wkts always processes withdrawals to a bKash, Nagad, or Rocket account registered in your own name. Funds are not sent to third-party wallets. The mobile number you provided when creating your account and the owner of the payment wallet must be the same person.
No, 9wkts keeps withdrawal processing running 24 hours a day, seven days a week. Withdrawal requests submitted at night or on Fridays and Saturdays are generally targeted for completion within one hour. If there is any delay on a holiday, the support team will keep you updated.
The minimum withdrawal amount at 9wkts is ৳500. This same limit applies to all three methods — bKash, Nagad, and Rocket. Contact the support team or check the terms and conditions for details on the maximum withdrawal limit. Different rules may apply for real-money funds and bonus winnings.
If you want to cancel a withdrawal while it is still being processed, notify the support team via live chat as quickly as possible. Cancellation may be possible before the request is finalised, but once a payment has been sent it cannot be reversed. So double-check the amount and wallet number carefully before submitting a request.
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