9wkts Privacy Policy

1 Scope and Purpose of Data Collection

9wkts may collect the following types of information to improve your experience and ensure the smooth operation of the platform:

1.1 Information You Provide Directly

• Name, date of birth, and contact details (mobile number, email address).
• Username and password provided during account registration.
• Government-issued identity document information submitted for identity verification.
• Financial information related to deposit and withdrawal transactions (bKash, Nagad, or Rocket number).

1.2 Automatically Collected Information

• Device type, operating system, and browser version.
• IP address and approximate geographic location.
• Time spent on the platform, pages visited, and gaming history.
• Information collected through cookies and session tokens.

1.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may receive certain verification-related information from legitimate third-party service providers. Information collected in this way will only be used for the relevant purpose.

2 How We Use Your Information

Collected information is used for the following purposes:

• To create, verify, and manage accounts.
• To process deposit and withdrawal transactions and ensure their security.
• To improve the quality of gaming services and provide a personalized experience.
• To meet legal obligations and help prevent fraud and money laundering.
• To provide customer support and technical assistance.
• To carry out security and system monitoring.
• To support the implementation of responsible gaming policies.

We do not sell your information to third parties for marketing purposes. 9wkts collects only the information that is necessary and proportionate to ensure the quality of the service.

3 Data Storage and Security

9wkts applies industry-standard technical and organizational measures to protect your personal information. These include:

3.1 Encryption and Technical Protection

• All data transfers are secured through SSL (Secure Socket Layer) encryption.
• Stored data is kept in encrypted form in secure databases.
• Security is ensured through firewalls and intrusion detection systems.

3.2 Access Controls

Only authorized personnel may access user information for specific service-related needs. All access is logged and reviewed regularly.

3.3 Data Retention Period

Information is retained while an account is active and for a specified period after an account is closed to meet legal requirements. Once the required period has passed, information is securely deleted or anonymized.

4 Cookies and Tracking Technologies

Cookies and similar technologies are used on the 9wkts website and application. These help with the following:

• Maintaining login sessions and ensuring account security.
• Saving user preferences and language selections.
• Analyzing platform functionality and performance.
• Fraud detection and security monitoring.

You can control or reject cookies through your browser settings. However, rejecting certain essential cookies may limit the functionality of the platform.

5 Sharing Information with Third Parties

9wkts does not sell, rent, or improperly disclose users' personal information to any third party. However, limited information may be shared in the following circumstances:

5.1 Service Providers

Trusted third-party providers engaged for payment processing (bKash, Nagad, Rocket), identity verification, and technical infrastructure management may access only the information necessary to carry out their specific responsibilities.

5.2 Legal Obligations

Information may be disclosed to fulfill the requirements of a court order, a regulatory authority's directive, or applicable law.

5.3 Security and Fraud Prevention

Information may be provided to relevant authorities when required to prevent money laundering or investigate suspicious financial activity.

6 Your Rights

You have the following rights regarding your personal information:

6.1 Right to Access and Correct Information

You may view the information stored in your profile at any time and request the correction of inaccurate or outdated information. Please contact our support team for assistance with this.

6.2 Right to Delete Information

In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained for a specified period due to legal or regulatory obligations.

6.3 Right to Object to Processing

You may object to the processing of your information for specific purposes. For any such request, email [email protected] or contact us directly through live chat.

6.4 Right to Data Portability

Under applicable law, you may request to receive a structured version of your personal information.

7 Protection of Minors

9wkts is a platform for users aged 21 and above only. We do not knowingly collect any information from minors. An age verification process is applied at the time of registration. If we become aware that a minor's information has entered our system, steps will be taken to delete it immediately and the relevant account will be closed.

If you believe a minor has registered on the 9wkts platform, please contact us immediately.

8 International Data Transfers

Servers located in various countries may be used to provide 9wkts's services. In such cases, your information may be transferred outside of Bangladesh. However, such transfers are always carried out under appropriate security measures and contractual safeguards to keep your information protected.

9 Responsible Gaming and Data Protection

As part of 9wkts's responsible gaming program, we may monitor your gaming behavior. This information is used solely to ensure your well-being and to provide support when needed. To learn more about this, please visit our Responsible Gaming page.

By analyzing your gaming data, we can identify unusual behavior and, where necessary, offer you the option to take a voluntary break. This process is carried out entirely in your interest.

10 Changes to the Privacy Policy

9wkts reserves the right to amend this privacy policy at any time. When changes are made, the "Last updated" date on this page will be updated. For significant changes, registered users will be notified by email or account notification.

Continuing to use the platform after a revised policy is published means you have accepted the new terms. We therefore recommend reviewing this page regularly.

11 Contact Us

If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact us through the following:

• Email: [email protected]
• Live Chat: Available 24/7, directly from the platform.
• Language: Support is available in both Bengali and English.

We will respond to your data protection requests within a reasonable time after receipt. More complex matters may take a little longer, but we will always keep you informed of the progress.