9wkts Terms & Conditions

This document serves as a legal agreement between 9wkts and any of its users. The key terms used below are defined as follows:

• "Platform" refers to the 9wkts website, application, and all associated digital services.
• "User" or "Member" refers to any person registered on the platform.
• "Account" refers to the personal profile created in a user's name and the balance associated with it.
• "Bonus" refers to any additional funds or benefits provided by 9wkts.
• "Bet" or "Wager" refers to the amount a user stakes on any game or sport.

These terms are drawn up in accordance with the applicable laws and regulations of Bangladesh. In the event of any dispute, applicable law takes precedence over this document.

2.1 Age Requirement

To create and use an account on the 9wkts platform, a user must be at least 21 years of age. Creating an account for a minor is contrary to both law and policy. This service is strictly prohibited for anyone under 21.

2.2 One Person, One Account

Each person may create only one account. If more than one account is found under the same person's name, they will be closed without prior notice and the associated balance may be forfeited.

2.3 Accuracy of Information

All information provided at registration — name, mobile number, payment details — must be accurate and complete. 9wkts reserves the right to suspend or close any account where false or misleading information is provided.

3.1 Supported Payment Methods

9wkts currently supports the following mobile banking methods:

• bKash — the most widely used mobile banking service in Bangladesh.
• Nagad — a popular digital payment platform operated by the postal department.
• Rocket — the mobile wallet service from Dutch-Bangla Bank.

3.2 Minimum Limits

The minimum deposit amount for each method is ৳100 (one hundred taka). The minimum withdrawal amount is ৳500 (five hundred taka).

3.3 Withdrawal Processing Time

Approved withdrawal requests are generally processed within 1 hour. If additional verification is required, processing may take a little longer. A sufficient account balance and fulfillment of all wagering requirements are necessary before a withdrawal can be made.

3.4 Transaction Responsibility

9wkts does not bear responsibility for funds lost due to an incorrect payment number or details. Please verify all information carefully before making a transaction.

4.1 First Deposit Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳5,000. For example, depositing ৳1,000 will earn a ৳1,200 bonus, bringing the total balance to ৳2,200.

4.2 Wagering Requirements

To withdraw bonus winnings, a 25x wagering requirement must be met — this condition applies only to the bonus amount, not the deposit amount. For example: a ৳1,200 bonus × 25 = ৳30,000 in total bets must be placed before bonus winnings become withdrawable.

4.3 Bonus Terms

• The first deposit bonus cannot be claimed more than once per account.
• After claiming a bonus, the wagering requirement must be completed within the specified time.
• Any attempt to claim bonus benefits through multiple accounts will result in all accounts being closed and all bonuses being cancelled.
• Bets placed on games outside those specified while a bonus is active may not count toward the wagering calculation.

Loyal 9wkts members can earn VIP status based on their activity. There are currently three tiers:

• Bronze: Up to 0.3% cashback per week. Newly active members start at this tier.
• Silver: Up to 0.5% cashback per week. Members can be promoted from Bronze through consistent activity.
• Gold: Up to 0.8% cashback per week. The highest tier of benefits and priority support.

Cashback is added to the account each week at the applicable rate. Decisions regarding VIP tier changes are at the discretion of 9wkts and are determined based on a member's overall activity.

6.1 Fair Play

9wkts is committed to ensuring fair play across all games. Our platform uses SSL encryption and secure server technology. In the event of any technical fault or game disruption, 9wkts reserves the right to void the result of the affected bet.

6.2 Prohibited Activities

The following activities are strictly prohibited:

• Playing games using bots, automated software, or any strategic program.
• Using another user's account or stealing their information.
• Conducting money laundering or any illegal financial activity.
• Operating multiple accounts to take advantage of promotional offers.
• Exploiting any technical vulnerability of the platform.

6.3 Consequences

Involvement in any of the prohibited activities above will result in the account being immediately suspended or permanently closed. The associated balance and bonuses may be forfeited, and legal action may be taken where applicable.

9wkts places the highest importance on responsible gaming. We want every member to play safely and enjoyably.

• Bet within your financial means. Never play with borrowed money.
• Treat gaming as a form of entertainment, not a source of income.
• We provide the option to set spending limits on your account.
• If you feel that gaming is getting out of control, please inform our support team.
• If needed, take advantage of the option to temporarily or permanently close your account.

For detailed responsible gaming guidelines, please read our Responsible Gaming page.

8.1 Closure at User's Request

Any member may request to close their account at any time. To do so, contact us via 24/7 live chat or by emailing [email protected]. The opportunity to withdraw any remaining valid balance will be provided before the account is closed.

8.2 Suspension by 9wkts

9wkts may suspend an account without prior notice for the following reasons:

• Clear evidence of a breach of the terms and conditions.
• Suspicion of fraudulent or deceptive activity.
• Concern that the security of an account has been compromised.
• Failure to verify age or evidence of providing false information.

8.3 Inactive Accounts

An account may be marked as inactive if there is no activity for an extended period. We will notify the user in a timely manner regarding any inactive account.

All content on the 9wkts platform — logos, designs, text, game interfaces, software — is protected under the intellectual property rights of 9wkts or the relevant provider. Copying, republishing, or reusing any content beyond personal, non-commercial use is strictly prohibited.

Third-party game providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, NetEnt, Microgaming, Ezugi) retain their own intellectual property rights. Their own policies will apply to any disputes concerning their content.

9wkts places the highest importance on protecting users' personal information. The detailed policy on how data is collected, stored, and used is described on our Privacy Policy page.

• Collected data is used only for service delivery, security assurance, and fulfilling legal obligations.
• Personal information is not sold to third parties without the user's consent.
• All data is kept secure using SSL encryption technology.

9wkts is not liable in the following situations:

• Any loss in a game or bet resulting from an internet disconnection.
• Financial loss caused by a user providing incorrect information.
• Service delays or errors from third-party payment providers.
• Service disruption caused by unavoidable natural or technical events.

However, for losses caused by technical faults on the platform itself, 9wkts will take appropriate action and will consider compensation where applicable.

In the event of any complaint or dispute, a resolution will first be sought through our customer service team. 9wkts provides 24-hour support via live chat and email ([email protected]).

Providing the following information when submitting a complaint will help us resolve it faster:

• Account number or registered mobile number.
• Date and time of the incident (BST, UTC+6).
• A detailed description of the dispute.
• Screenshots or evidence, if applicable.

If a resolution cannot be reached through the support team, the matter will be escalated to higher management. The final decision will be at the discretion of 9wkts.

9wkts reserves the right to modify, add to, or remove from these terms at any time. Users will be notified in advance of significant changes. Continued use of the platform after any changes are made will be considered acceptance of the updated terms.

The "Last updated" date at the top of this page always reflects the date of the most recent version. It is recommended that you check this page regularly.